Faq's – The Autumn Rabbit Ltd

Frequently Asked Questions

The below FAQ are some common concerns of our clients before purchasing, if you have other questions,
please just send it to info@theautumnrabbit.com

Paypal is our preferred method. Don’t have PayPal? Don’t Worry, PayPal accepts all credit and debit cards.

Your files will be either available for instant download after check out or emailed to you. Occasionally I will use a service like dropbox to send you larger files sizes.

Please feel completely free to contact us with any problems you may have with the files you receive. While we do not offer training on any software/website systems we can normally point you in the right direction. Please also make sure you have the correct equipment required in order to use any of the download items.

ABSOLUTELY! YES! A cohesive, consistent branding plan throughout your website and materials gives credibility to your business, while a signature style on stationery or social media provides a personal presence that’s vital to memorability. Come on over and see me at www.theautumnrabbit.com to discuss your needs and see what services I offer.

Generally, No. Due to the nature of digital products, we do not allow refunds as they are in effect products that cannot be returned to us. Saying that if you have an issue with anything, we will work with you to come to an agreeable solution. Please read our terms and conditions for our full refund policy.

Absolutely Yes! Just make sure you purchase one of our commercial licenses which can be found here.

Both the Standard, Extended and Ultimate Licenses allow for Personal Use and numerous Commercial Projects. See all the details of our licenses here.

Yes Absolutely! You may under just our “Standard” license policy if you are creating it for yourself. Please bare in mind though that you cannot register the logo as a trademark as third parties can also use the same item (even in another logo design).

Yes absolutely! We would suggest creating something brand new, possibly combining 2 different sets or even mixing our stuff with another designer to give it that unique edge! End products must be packaged in such a way that the original resource files CANNOT be easily extracted by third parties.

Yes absolutely! But we do ask that you request the printer to dispose of the graphics once they have finished supplying you with your products. When providing files to clients we ask that any designs you create are flattened and the original source files are not provided. If your client requires access to the original designs, we request an additional “Standard” product is purchased for them.

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